Customer satisfaction is key to a shop’s long-term success. Satisfied customers are loyal and almost never give your shop a bad review. Unsatisfied customers,…
online reviews
Marketing
Online Review Cheat Sheet for Shop Owners
80% of customers trust online reviews as much as personal recommendations, and 92% of customers will consult online reviews before making a purchase. If…
Marketing
Responding to Negative Online Reviews: A Guide for Shop Owners and Managers
Like a respected film director or long-time chef, a shop’s work is always up for scrutiny. More times than not, that scrutiny appears as…